Komatsu’s “Good to Excellence” Programme – beyond mere data and analytics

The mining industry is evolving rapidly, driving the need to improve efficiency, reduce costs and increase safety. With these challenges in mind, Komatsu Mining Technologies is partnering with customers to understand their unique requirements. The company is offering Joy Smart Solutions to comprehensively address customers’ challenges by integrating smart connected products and systems with advanced analytics to deliver customised solutions that go beyond mere data and analytics.

The Komatsu’s monitoring room at its Smart Services Centre in Emalahleni, South Africa.

Direct engagement

These services involve direct engagement with customers with a focus on assisting the customer to realise tangible value from their operations. Combining Integration of Smart Products and Systems, Advanced Analytics, Customized Solutions and Direct Customer Engagement, Komatsu’s Smart Services assist mining companies to optimise their operations, improve safety, increase productivity and reduce costs. This approach ensures that customers receive not just data, but actionable insights and support that lead to significant improvements in their mining activities.

“Good to Excellence” programme

To this end, April 2023 saw the launch of the Komatsu “Good to Excellence” programme. This programme sought to maximise the impact that could be made on customer’s sites by combining Joy Smart Solutions and in house capabilities with the customer’s operational expertise. Setting a common goal managed by specific actions, and supported by both parties proved to be a winning formula.

The programme kicked off with identifying critical success factors – technical skills upliftment and operational equipment awareness. By applying Joy Smart Solutions and working closely with the teams on site, Komatsu was able to customise a fit for purpose strategy specifically for its customers.

With agreed milestones in place such as establishing an engagement model to set the framework for collaboration, having dedicated champions onboard to ensure effective coordination and agreeing on short and long-term KPIs which were all essential to measuring progress and success.1 million production tons achieved

In mid-March 2024 the first section at a customer site achieved 1 million production tons, followed by the second section at the end of March 2024. This is a significant milestone and a testament to the effectiveness of working to continuously improve on technical skills and operational excellence.

The company concludes, “This campaign has proved that partnering with our customers, and providing holistic mining solutions, through utilising Joy Smart Solutions and onsite support, operational excellence can be achieved.”

Keep an eye out for our African Mining, incorporating Mining Mirror September 2024 issue for more on the Komatsu Smart Services Centre and go to: https://www.linkedin.com/feed/update/urn:li:activity:7212079331475410944 to see a short interview with Simon Andrews, the new VP at Komatsu Joy Global, Region Africa, touching on the value the Smart services Centre adds to mining customers.

Source: Supplied by Komatsu Mining Technologies